Returns & Exchanges
All custom orders require full payment if over $100.00 CND dollars (excluding shipping costs). Custom orders may take up to 3 to 5 weeks to complete or less, however, If your order is completed before the deadline, I will reach out and contact you to share the great news that it is ready for shipment!
How to place a custom order
Please refer to my contact page and please provide details of your request i.e.(colors, shape, style, your vision, if you are sensitive to metals and when you need this by etc.) and I will get back to you within 48 hours. Please note that all custom orders are final sale, no refunds or exchanges.
Discounts (promotion codes) do not apply to custom orders.
Please note the following custom order products are not being accepted at this time due to the following;
- I DO NOT repair or alter any jewelry made by another individual or company. I suggest that you please reach out to the company or artist for any repairs or alterations.
For hygienic reasons, all earrings are final sale. All sale and custom items are also final sale.
All exchanges require proof of purchase.
Please email me or go to my contact page within 5 business days of receipt or purchase of your item so that we can determine the best resolution as quickly as possible.
All returns are at my sole discretion. I do not offer refunds.
You are responsible for any mailing costs associated with returning items purchased online. Please ship with a tracking number and insurance to ensure we receive the shipment.
Credit for online purchases will be issued as a code that can be used online for any future purchase. Once your return is received, reviewed and approved, a code will be issued to you within 3 business days.Order cancellations can be made by emailing us within 24 hours of placing your order.