Returns & Exchanges
All custom orders require full payment if over
$100.00 CND dollars (excluding shipping costs). Custom orders may take up to 3
to 5 weeks to complete or less, however, If your order is completed before the
deadline, I will reach out and contact you to share the great news that it is
ready for shipment!
How to place a custom order
Please refer to my contact page and please provide details of your request
i.e.(colors, shape, style, your vision, if you are sensitive to metals and when
you need this by etc.) and I will get back to you within 48 hours. Please
note that all custom orders are final sale, no refunds or exchanges.
Discounts (promotion codes) do not apply to
Please note the following custom order
products are not being accepted at this time due to the following;
For hygienic reasons, all earrings are final sale. All sale and custom items
are also final sale.
All exchanges require proof of purchase.
Please email me or go to my contact page
within 5 business days of receipt or purchase of your item so that we can
determine the best resolution as quickly as possible.
All returns are at my sole discretion. I do not offer
You are responsible for any mailing costs
associated with returning items purchased online. Please ship with a tracking
number and insurance to ensure we receive the shipment.
Credit for online purchases will be issued as
a code that can be used online for any future purchase. Once your return
is received, reviewed and approved, a code will be issued to you within 3
cancellations can be made by emailing us within 24 hours of placing your order.